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Right of Withdrawal

Right of Withdrawal

You always have the right to withdraw from your order within 28 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. The easiest way to exercise your right of withdrawal is to simply fill in the return form attached in your parcel and return the goods to us, using the pre-paid return label we have provided you with. You will find the instructions on how to do this on the delivery note in your parcel.

However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order, before the withdrawal period has expired.
Dahlhaus GmbH, Heinrichstr. 71-75, 58256 Ennepetal; Fax: +49 2333 790655
Email: info@dahlhaus-leuchten.de.

Effects of withdrawal

We will refund all payments received from you, including the costs of our standard delivery option, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 28 days from the day on which you received your item(s). All our parcels contain a pre-paid return label for you to use when you send the items back. If you want us to pick up your parcel at home; please see instructions on the delivery note and at hm.com. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exemptions to the right of withdrawal

The right to withdrawal shall be excluded for contracts for the supply of goods which are not pre-fabricated and the production of which is subject to the consumer’s individual choice or specification or which is clearly tailored to the consumer’s personal needs.

Here you can find a withdrawal form sample.

Service


Visit our Showroom

If you visit our large Show­room, you will be able to see almost all of our out­door light­ing and acces­so­ries in their full size and find many more special items, not shown on this Web-Site.
A know­ledge­able cus­to­mer service representative will be able to answer any of your questions.

An easy Roadmap with Online Directions can be found here.