Shipping and handling costs
The shipping costs listed in our online store are based on item prices and are calculated approximations, which are based on our experience. If you have any questions about the exact costs for freight and packing, please contact us by phone.
Small shipments up to 20 kg and a maximum packet size of 120x60x60cm are sent insured via DHL/German Mail. The exact shipping cost will be provided with our written order confirmation that you receive by mail or fax on request. Very small items such as bell plates or small wall plates can also be sent as large letters. Tracking information for the shipment is provided, where available, on request by phone or by email.
Prices for transport by carrier depend partly on the weight and size of the shipment, on the distance to the destination (truck toll, island freight, etc.) and the current diesel prices, for which sometimes a supplemental fee is required. We strive to offer you a favorable at a good rate. At the same time you have the chance to hire a trucking company you trust with the collection of the lamps. In this case, we will prepare your order for shipment - you will only pay handling charges.
For deliveries to a private home address we do need your phone number - the forwarder will then arrange a date for delivery with you.
If you have any further questions about our shipping terms, please contact us by phone, by email at firstname.lastname@example.org or use the contact form.
Ennepetal, October 2014 • Dahlhaus GmbH